Airline Reservations - Job - Jobs - Driver Jobs - Aviation Jobs - Employment - Employers - General Labor Jobs

Summary of Essential Job Functions:

    * Work Activities/Context:
          o Provides friendly service to and maintains positive relationships with all internal and external Customers.
          o Works in a cooperative spirit to ensure the success of our Company.
          o Leads a dedicated Team of Reservations Sales Agents to achieve individual and Team success by: Actively managing all aspects of performance including setting clear expectations, providing targeted coaching and feedback, conducting formal performance evaluations, developing performance improvement plans, and recognizing individual and Team successes.
          o Working with individuals to set personal career goals and create career development plans.
          o Communicating important information through Team meetings, letters, and email as well as providing daily support for job-related questions and approvals.
          o Conducts quality assurance telephone reviews with each member of Agent Team to measure quality of Customer Service and provide coaching/training as necessary based on individual Agent needs.
          o Covers CCR desk to handle escalated Customer issues and provide decision making support to CCR Agents when necessary.
          o Works closely with Union representatives to facilitate decision making and take action on the resolution of all Employee issues involving member of Agent Team.
          o Continuously seeks out relevant Team trends or important issues communicating them to peers and Center Support Leaders.
          o Takes a Leadership role in key committees and in planning/coordinating Center events and activities.
          o Interacts with various Company Departments and external organizations as necessary.
          o Set the example of Southwest Spirit and other core competencies to all Southwest Employees.
          o May perform other job duties as directed by Employee's Leaders.

Basic Qualifications:

    * High School Diploma, GED or equivalent education required.
    * Must be at least 18 years of age.
    * Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
    * Reservations experience and/or previous management experience required.

Qualifications and Requirements:

    * Education: College coursework or degree would be an asset.
    * Other Qualifications:
          o Knowledge of Reservations operations, processes and systems.
          o Knowledge of computer business applications (Microsoft Word, Excel, PowerPoint, etc.).
          o Business Writing Skills.